RETURNS & EXCHANGES

If for any reason the customer upon receipt of the order is not fully or partially satisfied with the same, It has a period of 7 working days from the receipt to implement the right of return without having to justify the reasons why you want to return the order as established by Royal Decree quoted days.

For hygiene reasons, returns of underwear items that have been unsealed are not accepted..

In case of return will be refunded the amount of returned products including expenses wholly or partly in proportion to shipping returned products that conform to the order, Self-running transport costs in those necessarily incurred to proceed with the return of products, unless the customer prefers to make the return at the company's point of sale and always by prior communication to comercial@ecovall.cat

In the case of items subjected to sizing, if the customer has made a mistake in choosing the size of the ordered item, the customer has the right to request replacement, for the same item in another size for which you have a deadline 7 working days from receipt of order.

In the cases mentioned in the preceding paragraph, this is, when the customer requests the replacement of one or more of the products due to an error on the part of the customer in the requested size, expenses fully or partially shipment will be returned in proportion to the returned products, running customer account transport costs which are necessarily incurred to be repaid him or the products and shipping costs him or substitute products requested, unless the customer prefers effecting the return and collection or substitute products at the point of sale that the company, always by prior communication to comercial@ecovall.cat. From that moment on ECOVALL Industrial waste management, S.L. will communicate if you want a substitute product, by the same means by which the replacement request or telephone, product availability and location.

In the event that the customer chooses to request the exchange of the item for the same one of a different size, the attention of such an application is conditional upon the availability of the item, in case you can not attend it due to lack of availability, It will be refunded the amount paid for the item under the same conditions as those for the case of returns.

Upon receipt of returned items, after verification of their status, ECOVALL Industrial waste management, S.L. proceed to refund the amount through the same method of payment that was paid. If returned items are damaged, in different conditions to which it was sent, Any of the accessories (or the original packaging is not sent) the customer is responsible for the decline in value that may have suffered items.

If the request for replacement of the article originates has been sent in a separate article to the requested, ECOVALL Industrial waste management, S.L. It will bear the cost of returning the original item and shipping the replacement product, always notify the customer within a maximum period of 7 working days from receipt of shipment, offering the replacement by the originally commissioned or refund the amount paid for returned items and total or partial handling by the number of items returned order. If the above is not possible due to lack of available. Refunds for the same payment system used by the customer shall be made.

The supplied items have a manufacturing defect warranty two years; if manufacturing defect seen in the article, The client must notify ECOVALL Industrial waste management, S.L. within a maximum period of two months from the date of contracting. Once the products have been examined by the ECOVALL quality department Industrial waste management, S.L., if checks for manufacturing defects in the product, ECOVALL Industrial waste management, S.L. Customer will confirm by email that fact and, If the nature of the product permits, will offer the replacement by another identical or refund the amount paid if the above is not possible due to lack of availability. Refunds for the same payment system used by the customer shall be made. Given the nature of the items marketed by ECOVALL Industrial waste management, S.L., subject to seasons, it is recommended that the customer communicate as soon as possible any issues that appreciates Article without exhausting within two months, whenever a delay in the communication of possible defects in the article, could preclude replacement or correction factory.

To exercise the right of return, the customer must send an email to comercial@ecovall.cat communicating their unequivocal desire to withdraw from the purchase and return the item(s) to the address indicated by ECOVALL Industrial waste management, S.L. Written communication must contain the order number referred to items that are to be returned, and accurately identify items that are subject to the return.